Refund policy

Effective 2 October 2026 · Version 3.0

Every shirt is made for you. Each shirt is printed after you order by our production partner Printful, usually in the US, in Latvia for EU orders or in the UK for UK orders.

1. United States, Canada and all other countries outside Europe: all sales final

If your order ships to a country not listed in sections 2 or 3, all sales are final. We don't accept returns, exchanges or refunds for change of mind, or for the size, colour or design you chose, or for fit. Please check the size guide before ordering: measurements for every size are on each product page.

2. EU, EEA (Norway, Iceland, Liechtenstein), United Kingdom and Switzerland: 14-day right of withdrawal

You can withdraw from your purchase within 14 days, without giving any reason. The period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods.

• How to withdraw: use the withdrawal form at no-of.com/pages/withdrawal, or email hello@no-of.com with a clear statement (you may use the model form below). Sending your notice before the 14 days end is enough. We'll confirm receipt by email.
• Returning the goods: please email us before sending anything. Send the goods back without undue delay and no later than 14 days after telling us, to our production partner's returns facility. EU, EEA and Switzerland: noflag Returns, Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia. United Kingdom: noflag Returns, Air 50, Well Ln, Wolverhampton WV11 1XR, United Kingdom. These addresses are for returns only. You pay the direct cost of returning the goods.
• Refund: we refund everything you paid, including standard delivery, within 14 days of receiving your withdrawal notice, to your original payment method, at no fee to you. We may wait until we've received the goods back or you've shown proof of sending them, whichever is earlier.
• You're only liable for any loss in value caused by handling the goods beyond what's needed to check their nature, characteristics and fit (for example, wearing or washing them).

Model withdrawal form. To: noflag, hello@no-of.com (our full address is on our Contact information page). I hereby give notice that I withdraw from my contract for the sale of the following goods: [items]. Ordered on / received on: [dates]. Name: [name]. Address: [address]. Date: [date].

3. Brazil: 7-day right of regret

If your order ships to Brazil, you may cancel within 7 days of receiving it. Email hello@no-of.com with your order number and a photo of the item.

4. Damaged, misprinted, defective or wrong items: fixed free, everywhere

If your order arrives misprinted or defective (print fault, hole, stain, seam failure), damaged in transit, different from what you ordered (wrong design, size or colour) or materially different from its description, we'll send a free replacement or, if you prefer or a replacement isn't possible, give you a full refund including shipping. Email hello@no-of.com within 30 days of delivery with your order number and clear photos of the whole shirt, the problem, the size label and the packing slip. You don't need to send the shirt back. Faint marks around a new print wash out in the first wash, and small variations in print position are normal; neither is a defect. This doesn't shorten any statutory rights: EU and UK consumers keep their legal guarantee for goods that aren't as described or are faulty.

5. Orders that don't arrive

If your parcel is more than 5 business days late, tell us and we'll look into it with the carrier. If it's lost, contact us within 30 days after the estimated delivery date shown on your tracking page and we'll reship or refund it. If tracking shows your parcel delivered but you can't find it, check with neighbours and the carrier first, then tell us. Outside the EU, EEA and UK we can't replace parcels the carrier confirms were delivered to the address entered at checkout. If we can't ship by the date we gave you, we'll email you a new date and the option to cancel for a full refund. If your order hasn't arrived within 30 days after the latest estimated delivery date, you may cancel it for a full refund.

6. Address errors, refused or unclaimed parcels

Please check your address at checkout. If a parcel comes back because the address entered was incomplete or wrong, or because it was refused or not collected (including refusal to pay import charges), we'll email you when it's back with our production partner (this can take 4 to 6 weeks). Reply within 14 days and pay the reshipping cost and we'll send it again. Parcels not reclaimed within 30 days of that email are donated and can't be reshipped. Outside the withdrawal countries in section 2, these orders can't be refunded.

7. Import charges

Orders to Canada and to countries outside the US, EU and UK may be charged import duty, taxes and a carrier handling fee on delivery. These aren't included in our prices and we can't refund them. EU orders are normally printed in Latvia and UK orders in the UK, so no import charges are due.

8. Cancelling an order

Printing starts quickly. Email us right away if you need to change or cancel: if production hasn't started, we'll cancel for a full refund. After that, sections 1 to 6 apply.

9. How refunds are paid

To your original payment method, in the currency you paid, within 7 business days of approval (within 14 days for withdrawals under section 2). Your bank may take a few more days.

10. Your legal rights

Nothing in this policy limits any right you have under the consumer protection laws of the place where you live that can't be waived.